Service Status History

On Wednesday, July 19, starting at 6pm, UO staff will perform maintenance on a critical back-end service called Active Directory. If any service interruptions occur, they're expected to be minor. However, this work has the potential to cause broad disruptions to UO services, from computer logins to email flow and UO VPN. If that occurs, we will post updates here. Those disruptions could last up to 14 hours, until 8 a.m. on Thursday, July 20.

Website maintenance: Several UO websites and a common directory module ("casprofile") may be impacted by maintenance on Wednesday, June 28, from 10am-noon. Website visitors may experience slowdowns and intermittent interruptions, but UO staff aren't expecting a sustained outage. The following may be affected:

• Faculty/staff directories and profile pages on many UO websites.
• Websites for several UO departments and labs, including the Oregon Institute of Marine Biology, Materials Science Institute, Infographics Lab, and others.
• Websites for several unit-specific functions, such as laser cutter scheduling in the Lawrence Hall Woodshop.

Mailman: The unplanned outage affecting UO email lists at lists.uoregon.edu has been resolved. As of about noon Pacific Time (Wednesday, June 22), messages from newly created lists are now sending successfully, as well as any messages from existing lists that might have been held up earlier.

Mailman: As of about 10am Pacific Time, existing UO email lists at lists.uoregon.edu are working again after an unplanned outage this morning (Wednesday, June 22) following planned maintenance in the 5am-7am window. People are receiving messages sent to email lists during the outage. UO staff are continuing to investigate whether people are able to create and use new email lists.

Mailman: UO email lists at lists.uoregon.edu appear to be recovering after an unplanned outage this morning (Wednesday, June 22) following planned maintenance. People are beginning to receive messages sent to email lists during the outage. UO staff are continuing to monitor the situation.

Mailman: UO email lists at lists.uoregon.edu are currently unavailable due to a problem resulting from this morning's planned maintenance (Wednesday, June 22). UO staff are working on the issue.

• Shibboleth single sign-on: Shibboleth SSO — the common UO login used to access services such as Canvas, Zoom, and MyTrack — will undergo maintenance on Wednesday, June 21, from 5am-6:30am. Most logins during that window should succeed, and the work also won't impact any sessions started before 5am. However, you may occasionally get a "page not found" (404) error when trying to log in. If that happens, try again in a few minutes.
• Mailman: The Mailman email list service will be unavailable Wednesday, June 22, from 5am-7am while UO staff perform maintenance. UO email lists at lists.uoregon.edu will be unavailable during that time. Emails sent to those lists are expected to bounce.

SmartSheet was partially unavailable this morning (June 12) between 8:12am and 8:55am due to an problem on the vendor's end.

Update on the partial outage affecting incoming email and other UO services:

• Emails sent to affected accounts. During the outage (mainly on Tuesday), some emails sent to affected accounts bounced. However, other messages ended up in a limbo state within our systems. Yesterday our team ran two processes to deliver messages from the latter category into people's UOmail inboxes—first around 12:30 p.m. and again at 5:00 p.m. Depending on your email program, the recovered messages may appear with either yesterday's date or their original send dates.
• Incoming email flow. Restored for most affected users early Wednesday, June 7. Restored for remaining users early Thursday morning, June 8.
• Teams private channel access. If you've lost access to private Teams channels, the owners or members of those channels should be able to restore your access. If that's not possible, then submit a ticket at Microsoft Teams support.
• Teams custom tags. Affected accounts that are missing from manually created tags in Teams can be manually added back.
• Teams calling. Service has been restored. If you're still not seeing your dial pad, then log out of Teams and log back in again.
• Summary. This outage was inadvertently caused by vendor maintenance on our Duck ID system the evening of Monday, June 5. About 4,600 active accounts were affected. Services impacted included UOmail, Teams, and other Microsoft services, as well as the UO Service Portal, Dropbox, and possibly others. Service has been restored except as noted above.
• Tech support. Please contact the IT staff who support your unit or the Technology Service Desk.