Have Empathy
The key to success in this industry is emotion.
- Account Managers need to have a goal of having everyone walk into a meeting and leaving the room an hour later a lot happier.
- Anyone in the industry needs to have a strong emotional and mental health.
- be like bozo the clown: get knocked down and come back with a better idea.
- keep the highs low and the lows high.
Audrey Grimes